Digital Skills Observatory | Interview 4
A comparison by group assignment shows a marked difference between control and treatment. A bigger portion of the control group indicated they had learned something new from their social media use than of the treatment group: 45% versus 37%.
The most popular social media respondents said they'd want to learn about were Twitter, Instagram and IMO.
A majority of respondents have been using their smartphone differently since the last interview. For most respondents this means using more of their phone.
A majority of respondents has also been experience some kind of trouble with their phone, the internet or technology in general. The most common issues are broken or malfunctioning phones, battery issues or network problems.
Digital Financial Services
The use of DFS among the respondents of this interview series is ever increasing. 91% uses DFS very often, often, or sometimes. This is even higher for the treatment group.
Females have a higher DFS balance than males.
Most respondents don't report any trouble with using DFS.
Most say they read the terms and conditions of DFS, and say they understand them.
Privacy & Security
For this large section, many answers between the Treatment and Control group are quite different.
The treatment group uses a different password for new accounts much more often (73% vs 50%).
Almost half of the respondents in the treatment group changed their passwords, as opposed to only 8% in the control group.
The treatment group mentions that their password are mention they are 'Strong' or 'Very strong' 75.9% of the time, as opposed to 59.2% in the control group.
Females are much more likely to call their password 'Strong', and males 'Very strong'.
A large majority doesn't share their passwords.
Half of the respondents share their phone from time to time. Most do this on a weekly or daily basis, to friends & neighbours, siblings, or spouses.
PS2: Have you changed your password since our last visit? (Treatment)
Almost all respondents could name specific lessons taken from the workshop. Almost all referred to the importance of online security. The majority of respondents learned how to create a strong password; other also said they learned how to prevent being hacked. Only 3 respondents said they could not remember what they learned during the workshop.
Most of the respondents that attended the workshop passed the information learned on to others. Men did so more often: 55% of the attending women said they taught someone else, while 67% of the attending men did. Friends and family were the most common beneficiaries of this new information.